Privacy Policy

Emergency Garage Doors LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you use our website or request service, how we use it, and the choices you have. By using our site or services, you agree to the practices described here.

Information We Collect

We collect information you provide directly when you:

• Contact & lead forms: your name, phone number, address, city, and a description of your garage door issue.
• Booking & quote requests: service type, urgency, and scheduling details.
• Employment applications: name, contact details, experience, and any message you choose to provide.
• General inquiries: name, email, phone, and message.

We may also collect information when you call our dispatch line, such as your phone number and the details you share about your service needs.

How We Use Your Information

• To schedule, dispatch, and perform garage door repair and installation services.
• To contact you about your request, provide estimates, and confirm appointments.
• To respond to your inquiries and provide customer support.
• To send service-related communications and, with your consent, promotional offers.
• To maintain records required for warranties, billing, and compliance.

How We Share Your Information

We do not sell or rent your personal information. We may share it only as necessary to provide service or as required by law:

• Service delivery: with the technician assigned to your job (name, address, phone, and issue details).
• Service providers: trusted vendors who help us operate (e.g., communications or scheduling tools), under appropriate confidentiality obligations.
• Legal compliance: when required by law, court order, or to protect our rights, safety, or property.

Data Retention

We retain service and lead records for as long as needed to provide service, honor warranties, and meet legal or accounting requirements, then delete or anonymize them.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, but we work to protect your data against unauthorized access, alteration, or disclosure.

Cookies & Analytics

Our website may use cookies and similar technologies for basic functionality and to understand how visitors use the site (e.g., analytics). You can control cookies through your browser settings. Disabling cookies may affect some site features.

Your Rights & Choices

You may request access to, correction of, or deletion of your personal information by contacting us. You can opt out of promotional communications at any time. We will respond to verified requests within a reasonable timeframe.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, contact us and we will delete it.

Third-Party Links

Our site may link to third-party websites we do not control. We are not responsible for their privacy practices; please review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version here with a revised "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or your information, contact us:

• Phone: (518) 735-6667
• Email: emergencyalbany@gmail.com
• Address: 3 Broom Shop Lane, Latham, NY 12110